Frequently Asked Questions (FAQ)

Medispress was designed for people of ages 5 years old and older who want affordable, convenient, and high-quality healthcare—without the long wait times or limited access.

A telehealth appointment is a virtual consultation with a doctor via secure video or audio call. Through Medispress, you can speak with a licensed healthcare provider, discuss symptoms, get a diagnosis, and receive prescriptions if clinically appropriate—all without leaving home.

To get the most from your appointment, make sure you have a stable internet connection and a quiet, private, well-lit space. You can join your appointment via the app or a web browser.

It depends on your needs. Telemedicine allows you to speak with a licensed doctor online from the comfort of your home, making it an excellent choice for non-emergency conditions, prescription refills, and follow-up care.

However, some health concerns—such as emergency, life-threatening situations, severe mental health crises, lab tests, physical exams, or urgent care requiring hands-on treatment—may require an in-person visit. If you’re unsure whether your condition is suitable for a telehealth consultation, you can book an online visit with a doctor to discuss your symptoms and receive guidance on the best course of action.

If your device doesn’t have a camera, you may be able to proceed with the appointment using audio only. Once the session starts, the chat will be open for you to communicate with your provider. Please note that some concerns may require video, so the provider will advise if a camera is necessary.

Under the menu, click Register to create your account and access our platform. You’ll only be prompted to complete the patient and medical intake forms when you book your first appointment.

Booking a telehealth visit through Medispress is simple:

1. Search for a doctor by specialization or medical condition.

2. Choose an available appointment time that works for you.

3. Secure your booking with easy online payment. A 15-minute visit is a flat fee of $69.

4. Log in to join your scheduled appointment through the platform.

You can view your appointments under Dashboard or My Appointments, where the date and time for each appointment will be displayed.

Go to Settings in your account to update personal information.

All documents are available under Documents, where you can upload or download prescriptions, lab orders, and radiology requests.

To share lab results or other documents with your provider, upload them to Documents and click Share. All sharing is secure and HIPAA-compliant.

Call 1-888-891-7119 or email info@medispress.com. We will reset your password and send instructions to your email.

No, Medispress offers direct-pay telehealth services, meaning you don’t need insurance to book an appointment. Our transparent pricing ensures that you know the cost upfront, without hidden fees or unexpected charges.

We accept major credit and debit cards through our secure Stripe-powered payment system, so you can pay for your appointment easily and securely.

We do not accept insurance. However, we can provide a visit summary or receipt that you may submit to your insurance provider for reimbursement, if applicable.

Yes! Medispress uses Stripe, a leading global payment provider, to ensure all transactions are safe and encrypted.

Additionally, we comply with HIPAA regulations, which means your medical information is kept private and secure.

Our licensed doctors can diagnose and treat a wide range of conditions through telemedicine, including, but not limited to:

Primary care needs – such as flu, infections, and allergies

Chronic conditions – including high blood pressure, diabetes, and other ongoing health concerns

Stable chronic or mental health conditions – we provide prescription refills and medication management until patients can follow up with their regular provider

Dermatology consultations – for acne, rashes, and other skin conditions

Prescription refills and medication management – for eligible conditions, ensuring continuity of care

Yes, doctors on Medispress can prescribe non-controlled medications, such as those used to treat infections, allergies, chronic conditions, and more. However, they cannot prescribe controlled substances like narcotics.

The prescription will be available for download in your account under Documents.

Yes, if you need a refill for an existing prescription, you can book a quick virtual consultation with a doctor. They will review your medication history and determine whether a renewal is appropriate.

Patients may receive one 30-day prescription refill every six (6) months, or one 90-day refill once per year, based on clinical appropriateness.

Medical notes can be issued for up to 24 hours retroactively and up to 48 hours in advance, based on clinical appropriateness.

Yes. Patients are limited to a maximum of four (4) medical notes per year.

Controlled substances for weight loss (e.g., phentermine)

DEA- controlled medications (including ADHD stimulant medications, anti-anxiety benzodiazepines, sleep medications, and testosterone)

Substance abuse treatment disorder medications (e.g., suboxone, methadone)

Medications intended for intramuscular injections (except epi-pen)

Medications that require regular lab work and monitoring when lab work is not present for review during the appointment

Medications that have the potential for abuse (e.g., pseudoephedrine, gabapentin/Lyrica, and some muscle relaxants)

Medical marijuana

Antiviral molnupiravir and other medications beyond paxlovid in the treatment of COVID-19

Antiviral treatment for HIV

Compounded medications

Vaccines (except for oral typhoid and COVID-19)

Biologics (except Insulin)

Medication to induce abortion

Durable medical equipment (except supplies for asthma and diabetes)

Prescriptions will be available for download in your account and are not sent directly to your pharmacy.

Yes, you can switch to a different provider if you feel the first one isn’t the right fit, whether due to communication style or clinical approach. Please note that each appointment is charged a fee of $69.

Call 1-888-891-7119 or email info@medispress.com. We will rebook your appointment at no additional charge.

Schedule changes or cancellations must be made at least 24 hours before your appointment. Cancellations within 24 hours will incur a 50% fee. If you need to reschedule within 24 hours of your appointment, please contact us as soon as possible — a 50% fee may apply. No-shows will be charged the full visit cost. Appointments will end at the scheduled time even if you arrive late.

Call 1-888-891-7119 or email info@medispress.com. Our medical receptionists are available to assist you.

**If you are in crisis or thinking about harming yourself, please seek immediate help by calling your local suicide hotline at 988 (U.S. & Canada).